Buyer protection
The trust that resale groups can't offer.
We hold your payment and only release it to the seller once you're satisfied.
Four steps, every order
You pay, we hold it
Your money is held safely by Aroma Agora, never sent straight to the seller.
Seller dispatches
A tracking number is mandatory before an order can be marked as sent.
You inspect (14 days)
On delivery your window opens. Not right? Raise an issue and funds stay held.
Seller gets paid
Funds release only when you confirm, or the window closes with no dispute.
Money held safely
Your payment sits with Aroma Agora, not the seller, until you've received and checked the item.
Seller transparency
Every listing shows whether the seller is a private individual or a verified company, in line with UK trader-transparency rules.
Fair returns
Not as described, counterfeit, damaged or not received? The seller bears the cost. You may take up to 5 test sprays without losing protection.
Human dispute review
If something's wrong, a real person reviews the evidence, including the mandatory fill photo, before any decision.
The inspection window
When tracking shows your parcel delivered, a 14-day inspection window opens. During it you can confirm receipt to release funds early, or raise an issue. If the window closes with no dispute, funds release to the seller automatically. Sellers must dispatch within 3 working days and enter a tracking number before an order can be marked sent.
If something goes wrong
Open a dispute from your order. For issues like “not as described” or “counterfeit” we ask for photos and compare them against the listing. Since your payment is still held, a refund is straightforward.
Read the refunds & disputes policy and how authenticity checks work.